Managed Service Packages: From Essential to Enterprise
SLA-backed support, proactive monitoring, security management. Choose the tier that matches your business criticality.
- ✓ 8x5 Support (Business Hours)
- ✓ <8h Response Time
- ✓ Security Patches
- ✓ Monthly Health Checks
- ✓ Quarterly Version Updates
- ✓ 24x7 Support
- ✓ <4h Response Time
- ✓ Proactive Monitoring
- ✓ Performance Optimization
- ✓ Managed Upgrades
- ✓ Dedicated Account Manager
- ✓ Everything in Professional
- ✓ <1h Critical Response
- ✓ Disaster Recovery Plan
- ✓ Custom SLA
- ✓ Dedicated DevOps Engineer
- ✓ Multi-Region Hosting
Complete Lifecycle Management for Production Odoo Systems
From infrastructure to application layer: monitoring, security, performance, compliance. DevOps best practices applied to your Odoo deployment.
Proactive Monitoring
24/7 infrastructure & application monitoring: CPU, memory, disk, database performance, queue workers. Automated alerting, anomaly detection, predictive capacity planning.
Security Management
Weekly security patches, WAF configuration, SSL/TLS management, vulnerability scanning. GDPR compliance support, penetration testing coordination, incident response.
Version Upgrades
Managed upgrades to new Odoo versions: testing environment setup, custom module migration, data validation, rollback plan. Zero-downtime deployment strategies.
Performance Optimization
Database query optimization, index tuning, caching strategy (Redis/Memcached), CDN configuration. Monthly performance reports with actionable recommendations.
Backup & Disaster Recovery
Automated daily backups (database + filestore), encrypted off-site storage, quarterly restore testing. RTO <4h, RPO <15min for enterprise tier.
Technical Support
SLA-backed ticket system, dedicated Slack/Teams channel, direct access to senior engineers. Odoo functional + technical expertise. Monthly service reviews.
Measured Service Delivery
Transparent SLA metrics tracked and reported monthly