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Strategic ERP Consulting: Data-Driven. Process-Optimized. ROI-Focused.

Modern ERP systems are more than software – they are the digital nervous system of your company. Our consulting methodology is based on business process mining, value stream mapping and quantifiable ROI modeling. From initial technology assessment to continuous optimization, we architect ERP landscapes that create competitive advantage through operational excellence.

Our only goal: Measurable business outcomes through intelligent system architectures. With 47+ successful projects, an average of 35% efficiency gains and an 18-month payback period, we deliver proven results. This page documents our structured, evidence-based consulting approach – from strategic planning to post-go-live optimization.

To Methodology

ERP as Strategic Business Platform: Beyond Transaction Processing

Modern Enterprise Resource Planning systems orchestrate end-to-end business processes, consolidate operational data and enable real-time decision making through predictive analytics.

🎯 Core ERP Capabilities: Unified Resource Orchestration

  • Process Automation: Workflow engine for 0-touch processing (e.g. automated invoice generation, payment matching, order fulfillment)
  • Resource Management: Real-time visibility over assets, personnel, inventory, capital and production capacity with constraint-based optimization

Business Impact: Average 40% reduction in manual tasks, 25% faster order-to-cash cycles and 99.5% data accuracy.

🔄 End-to-End Process Integration: Single Source of Truth

  • Lead-to-Cash: CRM Integration → Automated Quoting (CPQ) → Contract Management → Revenue Recognition → Cash Application with full audit trail
  • Order-to-Fulfillment: Multi-channel order capture → Intelligent routing → WMS integration → Carrier selection → Customer communication (tracking/notifications)
  • Procure-to-Pay: Demand forecasting → Automated RFQ → 3-way matching → Supplier portal → Payment automation → Spend analytics

Your Benefits: Elimination of data silos, 60% reduction in manual reconciliation and instant cross-departmental visibility.

📊 Strategic Business Objectives: Measurable Transformation

  • Margin Protection: Automated cost tracking, dynamic pricing models and real-time profitability analysis → average 3-7% margin improvement
  • Scale Enablement: Standardized workflows, role-based automation and self-service portals → 5x faster onboarding of new employees
  • Data-Driven Leadership: Real-time KPI dashboards, predictive analytics and scenario planning → 50% faster strategic decision making
  • Compliance & Governance: Automated audit trails, GDPR/SOX controls and risk management frameworks → 90% reduction in compliance risks

Ruetech Consulting is your strategic partner for ERP-driven digital transformation. With our combination of technical depth, process excellence and change management expertise, we guarantee measurable business outcomes in every project.

Our Holistic ERP Consulting Approach

From initial potential analysis to continuous operation – we accompany you in every phase

1

System Selection & Vendor Selection

Choosing the right ERP system is critical to success. With our structured selection methodology, we identify the optimal solution for your specific requirements.

→ Potential Analysis

ROI calculation & savings potential

→ Architecture Design

Module selection & system integration

→ Requirements Engineering

Complete requirements analysis

→ Market Overview & RFP

Vendor evaluation by TCO

2

Process Analysis & Modeling

Efficient processes are the key to success. With BPMN 2.0 standards, we systematically document and optimize your business processes.

→ As-Is Analysis

Documentation of current processes according to BPMN 2.0

→ To-Be Design

Optimized process designs with quick wins

→ Automation Potential

RPA & workflow integration

3

Implementation & Customization

Agile development in 2-week sprints with continuous testing. We stay close to standard and minimize customization efforts for long-term maintainability.

→ System Configuration
→ Custom Development
→ API Integrations
→ Document Design
→ Business Intelligence
→ Change Management
4

Data Migration & Optimization

Professional data migration with proven ETL processes. We guarantee data integrity and quality through automated validation and multi-stage testing procedures.

Typical Migration Scope:
Master data (customers, articles, suppliers) • Transaction data (orders, deliveries, invoices) • Inventory data (warehouse, batches, serial numbers) • Financial data (chart of accounts, bookings, budgets)

5

Testing & Quality Assurance

Multi-stage testing according to ISTQB standards. According to Panorama Consulting, insufficient testing is one of the top 3 reasons for ERP project failures – we prevent this systematically.

Unit Tests Integration Tests User Acceptance Tests Performance Tests Security Audits End-to-End Tests
6

Go-Live Support

24/7 war room support during the critical go-live phase. Our experienced team is on-site to immediately identify and solve problems – for a smooth production start.

✓ Hypercare Phase: 4 weeks intensive support

Dedicated support team on-site • Immediate problem solving • Real-time system monitoring • Daily status meetings

7

Maintenance, Support & Upgrades

Continuous support and regular system upgrades keep your ERP up to date. We typically upgrade every 12-18 months to minimize costs and make features quickly available.

Support

24/7 ticket system, FAQ database, video tutorials

Maintenance

Proactive monitoring, bug fixes, performance optimization

Upgrades

Major version updates, feature rollouts, data migration

8

ERP-Audit & Health Check

Systematic analysis of your existing ERP system for efficiency, compliance and future viability. Ideal for legacy systems, stalled implementations or before planned expansions.

Audit Scope: Process analysis • System architecture review • Customization assessment • Performance analysis • Security assessment • Compliance check • Improvement potential • ROI optimization

Phase 1

System Selection & Vendor Selection

Strategic ERP selection through data-driven analysis and systematic vendor evaluation

A

Business Value Discovery & ROI-Kalkulation

Every successful ERP project starts with a crystal-clear business case. Through systematic value stream mapping, we identify inefficiencies in your current processes and quantify the optimization potential. Our financial models project in detail: capital expenditure, operating costs and expected savings over 5 years.

As-Is Process Analysis

Detailed process mining with time/cost tracking per workflow step

Target State Modelling

Future-state processes with automation opportunities & efficiency benchmarks

Financial Projection

TCO calculation: Implementation + licensing + support over 60 months

Deliverable: Executive business case report with investment summary, payback analysis (months), NPV/IRR calculation and risk-adjusted ROI forecast
B

Solution Architecture & Integration Design

The right system architecture is fundamental for long-term ERP success. We design your complete technology landscape: Which modules are needed? Which third-party tools do we integrate? What does the integration architecture look like? Our architecture design considers scalability, security standards and future-proofing.

Wir erstellen detaillierte Integration Blueprints: API-Mappings, Data Flow Diagrams, Middleware-Architektur (Event-driven vs. Batch Processing), Master Data Strategy und Disaster Recovery Konzepte. Jedes Interface wird spezifiziert mit Performance SLAs, Error Handling und Monitoring Requirements.

C

Functional Requirements & Feature Specification

Through intensive Stakeholder Workshops und Process Walkthroughs erfassen wir Ihre kompletten functional & non-functional Requirements. Wir nutzen MoSCoW-Priorisierung (Must-have, Should-have, Could-have, Won't-have) kombiniert mit Business Impact Scoring – so entstehen data-driven Prioritäten statt subjektiver Wünsche.

📋
User Stories mit Acceptance Criteria

Konkrete Use Cases mit messbaren Success Criteria

⚙️
Technical Requirements

Performance SLAs, Security Standards, Compliance Frameworks

🔗
Integration Specs

API Definitions, Data Formats, Error Scenarios

D

Competitive Market Intelligence & Vendor Benchmarking

Mit unserer tiefen ERP-Marktkenntnis erstellen wir eine curated Vendor Shortlist, die perfekt zu Ihren Requirements passt. Wir evaluieren ERP-Systeme (Odoo, SAP, Microsoft, Oracle, NetSuite) und Implementation Partners nach objektiven Kriterien: Functional Fit, Technology Stack, Vendor Stability, Partner Expertise und Pricing Models.

Unser Vendor Evaluation Framework:

  • Functional Coverage Analysis: Requirements-Match Score (% Coverage)
  • Technical Assessment: Cloud-native, API-first, Mobile-ready, AI-Capabilities
  • Vendor Health Check: Financial Stability, Product Roadmap, Customer Retention
  • Partner Capability: Industry Experience, Team Size, Delivery Track Record
  • Total Cost Comparison: 5-Year TCO Projection inkl. Hidden Costs
E

RFP Orchestration & Contract Negotiation

We manage the complete RFP lifecycle: RFP document creation (based on your requirements document), vendor briefings, proposal evaluation, solution demos and technical deep-dives. Our standardized scoring matrices guarantee objective, comparable vendor assessments.

The due diligence process includes: technical architecture reviews, security audits, reference customer interviews, proof-of-concept for critical use cases and detailed commercial analysis (license models, maintenance costs, professional services rates, SLA penalties). Finally, we deliver an evidence-based recommendation with pros/cons matrix and risk mitigation strategy.

Phase 2

Prozessanalyse & -modellierung

Systematische Prozessoptimierung durch BPMN 2.0-Modellierung und Automation Roadmapping

A

Process Discovery & Workflow Documentation

Mit modernen Process Mining Techniques (Celonis, UiPath Task Mining) erfassen wir Ihre tatsächlichen Workflows – nicht wie sie sein sollten, sondern wie sie wirklich ablaufen. Diese data-driven Analyse deckt Hidden Inefficiencies auf: Wo entstehen Bottlenecks? Welche Manual Tasks kosten die meiste Zeit? Wo gibt es Media Breaks?

Wir erstellen vollständige BPMN 2.0 Process Models für jeden Core-Workflow: Order-to-Cash, Procure-to-Pay, Make-to-Stock, Service-to-Resolution. Jeder Process Step wird dokumentiert mit: durchschnittlicher Duration, Frequency, involvierte Roles, verwendete Systems und Error Rates. Diese Transparency ist die Basis für fundierte Optimization Decisions.

Output: Complete Process Repository mit BPMN Diagrams, Process Performance Dashboard (KPIs pro Workflow) und Inefficiency Heatmap
B

Bottleneck Analysis & Root Cause Investigation

Nicht jede Ineffizienz ist gleich wichtig. Mit unserer Impact-Effort-Matrix priorisieren wir: Welche Bottlenecks haben den größten Business Impact? Welche Quick Wins können wir sofort umsetzen? Unsere Root Cause Analysis geht tiefer als Symptome – wir identifizieren die strukturellen Ursachen von Problemen.

🔍
Quantitative Analysis

Cycle Time Analysis, Throughput Metrics, Resource Utilization Rates

💡
Qualitative Insights

Stakeholder Interviews, Pain Point Workshops, User Experience Shadowing

📊
Impact Quantification

Cost per Process Instance, Revenue Impact Delays, Customer Satisfaction Effects

C

Target Process Design & Best Practice Integration

Basierend auf As-Is Analysis und Industry Best Practices designen wir Ihre optimierten To-Be Processes. Dabei berücksichtigen wir: Ihre Strategic Goals, Industry-specific Requirements, Compliance Constraints und Change Management Feasibility. Das Ziel: Workflows die nicht nur effizient, sondern auch praktisch umsetzbar sind.

Lean Principles

Elimination von Non-Value-Adding Steps, Waste Reduction

Automation-First

Identification von RPA Candidates, Workflow Engine Opportunities

User-Centric Design

Intuitive Workflows, minimale Cognitive Load, Error Prevention

Jeder optimierte Process erhält messbare Success Criteria: Target Cycle Time, Expected Cost Reduction, Quality Improvements und User Satisfaction Scores. Diese KPIs werden später für Go-Live Success Measurement verwendet.

D

Automation Opportunity Assessment & Roadmap

Nicht alles muss sofort automatisiert werden. Wir entwickeln eine pragmatische Automation Roadmap basierend auf ROI/Complexity Scoring: Quick Wins first (high ROI, low complexity), gefolgt von Strategic Initiatives (high ROI, high complexity). Low-ROI Activities werden deprioritized oder eliminated.

Unser Automation Framework unterscheidet:

  • Level 1 - Basic Automation: Email Notifications, Automated Reminders, Document Generation
  • Level 2 - Workflow Automation: Approval Chains, Conditional Routing, Status Updates
  • Level 3 - RPA Integration: Data Entry Bots, System-to-System Transfers, Report Generation
  • Level 4 - AI-Augmented: Intelligent Document Processing, Predictive Analytics, Smart Routing

Die finale Roadmap zeigt Timeline, Resource Requirements, Dependencies und erwartete Benefits pro Initiative – so können Sie informierte Investment Decisions treffen.

Phase 3

Implementierung & Configuration

Sprint-driven Development mit Configuration-First Approach und Continuous Stakeholder Integration

A

Agile Sprint Management & Iterative Development

Implementation nach bewährtem Scrum Framework: 2-3 Wochen Sprints mit klarem Cadence. Jeder Sprint beginnt mit Planning (Story Pointing, Capacity Planning), beinhaltet Daily Stand-ups (Progress Tracking, Blocker Resolution) und endet mit Sprint Review (Demo der Increments) plus Retrospective (Continuous Process Improvement).

Jeder Sprint liefert deployed, testable Features in Ihre Staging Environment – Sie sehen fortlaufend Progress, können Feedback geben und Prioritäten adjustieren. Diese Transparency und Flexibility minimiert das Risiko von Fehlentwicklungen: Issues werden früh erkannt, nicht erst am Projektende.

Sprint Cadence: Planning (Day 1) → Daily Stand-ups (15min) → Development & Testing (Days 2-9) → Review & Demo (Day 10) → Retrospective & Planning Next Sprint
B

Configuration-Over-Customization Philosophy

Unsere Philosophie: Maximize Standard Features, minimize Custom Code. Warum? Standard Features sind: battle-tested, upgrade-safe, well-documented und cost-efficient zu maintain. Target: 80-85% Configuration, nur 15-20% Custom Development für genuine Business Differentiators.

⚙️
Standard Configuration

Module Setup, Field Customization, Workflow Configuration, Report Designer

🔧
Low-Code Extensions

Computed Fields, Automated Actions, Server Actions ohne Python Code

💻
Custom Development

Nur für kritische Business Logic, complex Integrations, spezifische Industry Requirements

Jede Configuration Decision wird dokumentiert mit Business Rationale – so verstehen zukünftige Teams (intern oder extern) das "Why" hinter dem "How". Dies minimiert Technical Debt und erleichtert Upgrades massiv.

C

Custom Module Development & API Integration

Wo Custom Development unvermeidbar ist, entwickeln wir nach Industry Best Practices: Modular Architecture (loose coupling, high cohesion), API-first Design (RESTful endpoints), Test-Driven Development (TDD mit >80% Coverage) und Clean Code Principles (SOLID, DRY, readable naming).

Code Quality Gates

Mandatory Code Review, SonarQube Quality Scans, SAST Security Checks

Performance Standards

Load Testing, Database Query Optimization, Caching Strategies

Documentation

Technical Docs, User Guides, API Specifications (OpenAPI/Swagger)

Definition of Done: Feature funktional komplett, alle Tests green, Code reviewed & merged, Dokumentation erstellt, in Staging deployed und von Product Owner akzeptiert.

D

Continuous Staging Access & Transparent Progress Tracking

Sie haben 24/7 Browser-Access zu Ihrer Staging Environment – testen Sie jederzeit neue Features, experimenten Sie mit echten Daten (anonymized Production Data), schulen Sie Power Users. Kein "Big Bang Reveal" am Projektende, sondern continuous Transparency und Feedback Loops.

Ihr Project Dashboard zeigt Real-Time:

  • Sprint Progress: Completed vs. Planned Story Points, Velocity Trends
  • Feature Status: In Development, In Review, Testing, Done
  • Quality Metrics: Test Coverage %, Open Bugs (by Severity), Technical Debt Score
  • Timeline: Milestones, Dependencies, Risk Items, Forecasted Completion
Phase 4

Datenmigration & -optimierung

Automated ETL Pipelines mit Data Quality Assurance und Zero-Downtime Migration Strategy

A

Data Profiling & Migration Architecture Design

Erfolgreiche Data Migration startet mit gründlichem Understanding Ihrer Legacy Data: Structure, Quality, Relationships und Business Rules. Durch automated Data Profiling Tools analysieren wir: Completeness (% fehlende Werte), Accuracy (Plausibilität), Consistency (Regel-Konformität) und Duplicates (Redundanzen).

Source System Analysis

Database Schema Extraction, Data Volume Assessment, Relationship Mapping

Quality Scoring

Automated Quality Checks: Null Values, Format Errors, Orphan Records

Cleansing Strategy

Deduplication Rules, Format Standardization, Missing Data Handling

Based on dieser Analysis designen wir die Migration Architecture: Welche ETL-Tools nutzen wir? Wie sehen die Transformation Rules aus? Welche Data Cleansing Steps sind nötig? Das Ziel: Saubere, strukturierte, relationship-preserving Data im neuen System.

B

ETL Development & Transformation Logic

Wir entwickeln robuste, wiederholbare ETL Pipelines (Extract-Transform-Load): Python-based Scripts mit comprehensive Error Handling, Logging und Recovery Mechanisms. Die Transformation Logic mapped Old Schema → New Schema unter Berücksichtigung von Business Rules und Data Type Conversions.

Typischer Migration Scope (adaptiert an Ihre Needs):

  • Stammdaten: Customers, Suppliers, Contacts mit Address Validation & Deduplication
  • Produktdaten: Article Master, Categories, Variants, Pricing, Media Assets
  • Transaktionsdaten: Sales Orders, Deliveries, Invoices mit full Document History
  • Beschaffung: Purchase Orders, Supplier Invoices, Payment Terms & Tracking
  • Bestandsdaten: Stock Levels, Multi-Warehouse, Lots/Serials, Inventory Movements
  • HR-Daten: Employee Master, Contracts, Org Structure, Time Sheets
  • Finanzdaten: Chart of Accounts, Journal Entries, Cost Centers, Cash Flow History
C

Multi-Stage Testing & Validation Framework

Unsere Migration Scripts sind idempotent (wiederholbar ohne Duplicate Creation) und fully traceable (jeder Record tracked mit Source ID, Migration Timestamp, Validation Status). Pre-Go-Live führen wir mindestens 3 Mock Migrations durch – jedes Mal lernen wir, optimieren und eliminieren Edge Cases.

Automated Validation

Record Count Checks, Referential Integrity, Business Rule Validation

🔄
Reconciliation Reports

Source vs. Target Comparison, Delta Analysis, Exception Handling

🎯
User Acceptance

Sample Data Verification durch Business Users, Critical Record Spot-Checks

Quality Promise: 99.9%+ Data Accuracy durch automated Validation Suites und multi-stage Testing Protocol
D

Go-Live Migration Strategy & Delta Sync

Am Go-Live Day: Final Delta Migration synchronisiert alle Changes seit letzter Mock Migration (typischerweise 1-2 Wochen). Unser Migration Window ist optimiert: Parallel Load Processing, Batch Optimization und Performance Tuning minimieren Downtime (typisch: 4-8 Stunden, abhängig von Volume).

Post-Migration: Immediate Validation Checks, Reconciliation Reports und Hot-Fix-Readiness. Wir haben Rollback Procedures ready (falls kritische Issues auftreten) und Monitor System Performance intensiv in den ersten 48 Stunden. Unser Track Record: 99% erfolgreiche First-Time Migrations über 47+ Projekte.

Phase 5

Testing & Qualitätssicherung

Comprehensive QA Strategy mit Multi-Layer Testing und 95%+ Coverage vor Production Deployment

A

Developer Testing & Code Quality Assurance

Quality starts at Code Level. Jeder Code Commit durchläuft automated Quality Gates: Unit Tests (TDD Approach mit pytest/jest), Code Quality Scans (SonarQube für Technical Debt, Cyclomatic Complexity, Code Smells) und Security Scans (SAST Tools für Vulnerability Detection). Pull Requests sind blocked bis: alle Tests green, Code Coverage >80%, keine Critical Security Issues.

Automated Unit Testing

Test-Driven Development: Tests geschrieben before Implementation

Peer Code Review

Mandatory Review durch Senior Developer vor Merge, Documentation Check

CI/CD Pipeline

Automated Build, Test, Deploy auf Staging bei jedem Commit

Quality Gate: Keine Features gehen in Staging ohne successful Unit Tests, Code Review Approval und Security Clearance
B

Functional Testing & Feature Validation

Nach Development Testing: Functional Acceptance durch Product Owner. Jedes Feature wird validiert gegen ursprüngliche Acceptance Criteria in Staging Environment. Test Cases basieren auf User Stories: "Als [Rolle] möchte ich [Aktion], damit [Business Value]". Success = alle Acceptance Criteria erfüllt + keine Regression in existing Features.

📝
Test Case Management

Structured Test Cases mit Steps, Expected Results, Actual Results

🐛
Bug Tracking & Triage

Issues logged mit Severity (Critical/High/Medium/Low), Priority Assignment

Acceptance Sign-Off

Formal Approval Process: Product Owner must sign-off before UAT Phase

C

User Acceptance Testing (UAT) & Business Validation

2-3 Wochen dedicated UAT Phase mit Ihren Key Users und Power Users. Wir liefern: structured UAT Test Scripts (basierend auf Real-World Scenarios), Test Data Sets (anonymisierte Production Data), Defect Tracking System und Coordination Support. UAT Focus: Business Process Validation, Usability Assessment, Performance under realistic load.

Unser UAT Framework umfasst:

  • Test Preparation: UAT Test Plan, User Selection, Environment Setup, Training Sessions
  • Test Execution: Coordinated Testing Cycles, Daily Status Meetings, Issue Escalation Protocols
  • Defect Management: Bug Logging, Priority Assignment, Fix Verification, Retest Cycles
  • Go/No-Go Decision: UAT Sign-Off Criteria: 95%+ Test Cases passed, Zero Critical Bugs, Performance within SLAs
D

End-to-End Integration Testing & Performance Validation

Pre-Go-Live: Complete Business Process Dry-Runs mit realistic Data Volumes. Wir testen: Lead-to-Cash (kompletter Sales Cycle), Procure-to-Pay (von Purchase Requisition bis Payment), Order-to-Fulfillment (Order Processing bis Delivery & Invoicing). Test Focus: System Integrations, Data Consistency across modules, Error Handling, Edge Cases.

Performance & Load Testing: Simulated Concurrent User Load (typischerweise 2x expected Peak Load), Response Time Measurement (Target: <2 seconds für Standard Operations), Database Performance Analysis und Bottleneck Identification. Result-oriented Quality Metrics: 90%+ Bug Detection pre-Go-Live, Zero Critical Defects in Production.

Final Quality Report: Test Coverage Matrix, Defect Summary by Severity, Performance Benchmarks, Go-Live Readiness Assessment
Phase 6

Go-Live Support

24/7 War-Room Support während der kritischen ersten 4 Wochen mit dediziertem Hyper-Care Team

A

War-Room Setup & Dedicated Support Team

Go-Live ist der most critical project phase. Statistics zeigen: 60% der ERP Projects erleben signifikante Issues in ersten 90 Tagen (Panorama Consulting). Unser Hyper-Care Program mitigiert dieses Risiko durch dedicated, experienced Team: Solution Architect, Senior Developer, Functional Consultant und Project Manager – verfügbar 24/7 via Phone, Teams, Slack.

On-Site Presence

Week 1: Physical presence bei Ihnen (optional), immediate hands-on support

24/7 Availability

Round-the-clock Coverage: EMEA, Americas, APAC Timezones

Escalation Protocols

Clear Escalation Paths: User → Support Team → Technical Lead → CTO

Guaranteed Response Times: Critical Issues (1h), High Priority (4h), Medium (8h), Low (24h) – SLA-backed
B

Proactive System Monitoring & Issue Detection

Wir greifen proaktiv ein before Users Probleme eskalieren. Unser Monitoring Dashboard trackt real-time: System Performance (Response Times, Error Rates, Database Load, Memory Usage), User Activity (Login Success Rates, Feature Adoption, Session Duration) und Data Quality (Validation Errors, Failed Imports, Integration Issues).

📊
Performance Monitoring

Real-time Dashboards: Response Times, Server Load, Database Performance

🔔
Automated Alerts

Threshold-based Notifications: Performance Degradation, Error Spikes, System Anomalies

👥
User Adoption Tracking

Login Patterns, Feature Usage Analytics, Training Gap Identification

C

Structured Issue Management & Knowledge Transfer

Alle User Issues werden centralized getrackt in unserem Ticketing System: Issue Description, Severity Classification, Assigned Owner, Status Updates, Resolution Documentation. Daily Stand-up Meetings (15min) mit Ihrem Project Team: Status Review, Priority Alignment, Blocker Resolution. Weekly Go-Live Reports an Management: Issue Statistics, Resolution Rates, User Adoption Metrics.

Unser Issue Management Process:

  • Logging & Triage: User reports Issue → Team classifies Severity → assigns to appropriate Specialist
  • Investigation & Fix: Root Cause Analysis → Solution Development → Testing in Staging → Deployment
  • Documentation: Jede Resolution dokumentiert als Knowledge Base Article → verhindert Repeat Issues
  • User Communication: Proactive Updates via Email/Portal, Workaround Guidance während Fix Development
D

Transition zu Regular Support & Success Handover

Nach 4 Wochen Hyper-Care: Gradual Transition zu regular Support Model. Wir übergeben: Complete System Documentation, Knowledge Base mit FAQ/Solutions, Training Materials, Issue Resolution History und Performance Baselines. Final Go-Live Success Review Meeting: Lessons Learned, Optimization Opportunities, Support Model für BAU (Business as Usual).

Unser Track Record: 98% First-Time-Successful Go-Lives, durchschnittlich 85% User Adoption Rate nach 14 Tagen, smooth Transition zu regular Operations nach Hyper-Care Phase – proven über 47+ ERP Go-Lives.

Handover Package: Go-Live Report, Issue Log & Resolutions, Performance Baseline, Optimization Roadmap, Support Transition Plan
Phase 7

Wartung, Support & Upgrades

Continuous System Optimization durch proaktive Maintenance, Knowledge-Based Support und strategic Upgrade Management

A

Strategic Version Management & Upgrade Planning

Modern Cloud ERP delivers continuous micro-updates (Security Patches, Bug Fixes) automatically. Quarterly Feature Releases bringen neue Capabilities. Major Version Upgrades (yearly) erfordern strategic planning: Custom Code Compatibility, Data Schema Evolution, Feature Deprecation Handling und User Training. Unser Upgrade-Rhythmus: alle 15-20 Monate für optimal Balance zwischen Innovation Access und Change Management Overhead.

Pre-Upgrade Assessment

Custom Module Impact Analysis, API Breaking Changes, Deprecated Features Review

Zero-Downtime Strategy

Blue-Green Deployment oder Staged Rollout, typically <3h Maintenance Window

Regression Testing

Full automated Test Suite in Staging before Production Deployment

Upgrade Package: Release Notes (What's New), Impact Assessment, Downtime Schedule, Rollback Plan, Post-Upgrade Validation Checklist
B

Proactive System Health Management & Performance Optimization

Ongoing Maintenance ensures System Longevity: Technical Debt Reduction (Code Refactoring, Deprecation Cleanup), Performance Tuning (Database Optimization, Query Performance, Caching Strategy), Security Hardening (Vulnerability Patching, Penetration Testing, Access Control Audits) und Documentation Updates. Wir monitoren auch alle Third-Party Integrations für API Changes und adaptieren proaktiv.

🎯
Performance SLAs

99.5%+ Uptime Guarantee, <2sec Response Time für Standard Operations

🔒
Security Monitoring

Monthly Vulnerability Scans, Quarterly Penetration Tests, Compliance Audits

📈
Health Reports

Monthly Performance Dashboards, Capacity Planning, Optimization Recommendations

C

Knowledge-Driven Support Portal & Expert Assistance

Support Philosophy: Enable Self-Service first, provide Expert Help when needed. Unser Customer Portal (24/7 verfügbar) bietet: Ticket Submission, Knowledge Base Search (500+ Articles mit Screenshots/Videos), Training Material Downloads, System Status Dashboard und Issue Tracking. Self-Service First reduziert durchschnittliche Resolution Time um 60% und empowers Users.

Support Service Levels (SLA-backed):

  • Critical Issues: System down, data loss risk → Response: 2h, Resolution Target: 8h
  • High Priority: Major feature broken, business impact → Response: 4h, Resolution Target: 24h
  • Medium Priority: Minor bugs, workaround available → Response: 8h, Resolution Target: 48h
  • Low Priority: Questions, enhancement requests → Response: 24h, handled in next Sprint

Jede resolved Issue wird dokumentiert als KB Article – building institutional knowledge. Unsere KB beinhaltet auch: Complete Training Video Library, Process Documentation, Best Practice Guides. Result: 60% schnelleres Onboarding neuer Mitarbeiter through Self-Service Learning.

D

Continuous Evolution & Enhancement Management

Ihr ERP ist not static – es evolves mit Ihrem Business. Wir bieten: Best Practice Consulting (neue Odoo Features nutzen), Configuration Guidance (System-Optimierungen ohne Custom Code), Integration Support (neue Tool-Anbindungen) und Feature Request Management. Alle Enhancement Requests werden zentral getrackt, mit Business Impact bewertet und nach ROI priorisiert.

Continuous Improvement Loop: Quarterly Business Reviews mit Ihrem Team → Identify Pain Points & Opportunities → Prioritize Enhancements by ROI → Implement in dedicated Sprints → Measure Impact → Repeat. So bleibt Ihr System aligned mit evolving Business Needs und vermeidet "System Obsolescence".

Evolution Roadmap: Quarterly System Health Check, Enhancement Backlog mit ROI Scoring, Capacity Forecast, Technology Updates
Phase 8

ERP-Audit & Health Check

Independent System Assessment für Risk Mitigation, Compliance Validation und Strategic Investment Decisions

A

Audit Scope Definition & Stakeholder Alignment

ERP Audits address kritische Business Questions: Ist unser System fit-for-purpose? Haben wir Technical Debt Risks? Sind wir Compliance-konform? Wo können wir optimieren? Typische Audit Triggers: M&A Due Diligence (Acquisition Target Assessment), Compliance Requirements (SOX, GDPR, ISO Audits), underperforming Systems (User Complaints, Performance Issues) oder stalled Implementation Projects (Rescue Assessment).

Initial Assessment

Stakeholder Interviews, Current State Documentation Review, Pain Point Collection

Scope Agreement

Audit Focus Areas, Success Criteria, Access Requirements, Timeline Definition

Data Collection Plan

System Access, User Interviews, Documentation Review, Performance Data Export

Audit Charter: Defined Scope, Evaluation Criteria, Stakeholder List, Timeline, Confidentiality Agreement
B

Multi-Dimensional System Evaluation

Unser Audit Framework evaluiert Ihr ERP System über 4 kritische Dimensionen mit quantifizierbaren Scores (1-10 Scale):

🎯
Functional Fit Assessment

Process Coverage Analysis, Workaround Mapping, Gap Identification, User Satisfaction Surveys → Functional Fitness Score

⚙️
Technical Health Check

Architecture Review, Code Quality Scan, Performance Benchmarks, Security Assessment, Integration Stability → Technical Debt Score

📊
Operational Excellence Audit

User Adoption Rates, Data Quality Metrics, Support Ticket Analysis, System Uptime → Operational Maturity Score

🚀
Strategic Alignment Review

Technology Roadmap Fit, Scalability Assessment, TCO Analysis, Vendor Viability → Future-Readiness Score

C

Deep-Dive Analysis & Finding Documentation

Comprehensive System Analysis über alle Business Domains: Procurement, Inventory Management, Manufacturing Operations, Sales & CRM, Service Management, Finance & Controlling, HR & Payroll. Für jeden Domain analysieren wir: Configuration vs. Best Practice, Custom Code Quality, Integration Architecture, Data Quality und User Proficiency.

Unsere Audit Methodik umfasst:

  • System Deep-Dive: Database Analysis, Code Review, Configuration Assessment, Performance Profiling
  • User Interviews: Structured Interviews mit Power Users, Department Heads und IT Team
  • Documentation Review: Architecture Docs, Process Maps, Training Materials, Support Tickets
  • Benchmark Comparison: Ihr System vs. Industry Best Practices und Peer Companies
  • Risk Assessment: Security Vulnerabilities, Compliance Gaps, Technical Debt, Single Points of Failure

Alle Findings werden kategorisiert nach Severity (Critical/High/Medium/Low) mit Impact Assessment: Business Impact (Revenue Risk, Compliance Risk, Operational Efficiency), Technical Impact (System Stability, Maintainability, Scalability) und User Impact (Productivity, Satisfaction, Training Needs).

D

Actionable Remediation Roadmap & Business Case

Unser Audit Report ist no "Shelf-ware" – es ist ein actionable Implementation Roadmap. Jedes Finding erhält: Problem Description, Business Impact Quantification, Recommended Solution, Effort Estimate (Time/Budget), Expected Benefits und Priority Score. Wir priorisieren nach Quick Wins (high impact, low effort) vs. Strategic Initiatives (high impact, high effort).

Executive Summary

Overall System Score (1-10), Top 5 Critical Findings, Investment Recommendation

Detailed Report

50-100 pages: Findings by Category, Evidence/Screenshots, Recommendations

Remediation Roadmap

Phased Action Plan: Quick Wins (0-3 months), Medium-term (3-12 months), Strategic (12+ months)

Für troubled Implementations: Root Cause Analysis, Project Rescue Plan und optional: Hands-on Rescue Support durch unser Team. Unsere Audits sind independent, evidence-based und fokussiert auf measurable Business Outcomes – nicht auf Vendor oder Technology Bias.

Complete Audit Package: Executive Summary (10 slides), Detailed Report (PDF), Remediation Roadmap (Excel), Business Case Model, Optional: Presentation to Board/Management

News & Interesting

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